PADEL & FUTSAL ALBURY
TERMS AND CONDITIONS
THIS IS A LEGAL DOCUMENT. ACCEPTING IT IMPLIES YOU HAVE READ, UNDERSTOOD AND ACCEPTED THIS INFORMATION
Effective from: 26/09/2026
These Terms and Conditions apply to the use of the facilities, services, courts, programs, memberships, competitions, coaching and other activities provided by Padel & Futsal Albury (“PAFA”).
By making a booking, purchasing a membership, registering for an activity or otherwise using the PAFA facilities, you agree to these Terms and Conditions.
1. Bookings and court use
1.1. Courts must be booked through Playtomic, our website or directly with a PAFA employee.
1.2. A booking is not confirmed until payment has been received or the booking has otherwise been confirmed by PAFA.
1.3. The person making a booking is responsible for ensuring that all participants using the booking comply with these Terms and Conditions and any PAFA rules.
1.4. Court bookings are for the time period booked. Players should arrive with sufficient time to enter the facility and be ready to play at the commencement of their booking.
1.5. Players must finish playing and leave the court at the end of their allocated booking time so that the next booking can commence on time.
1.6. Players must use the court, glass, fencing, gates, nets, lighting and other equipment appropriately and must not deliberately damage or misuse the facilities.
1.7. PAFA may require a participant to leave the court or facility where their behaviour presents a safety risk or is otherwise inconsistent with these Terms and Conditions.
2. Payments
2.1. All prices are displayed in Australian dollars and include GST where applicable.
2.2. Payment must be made using the payment methods offered by PAFA, including Playtomic. If a booking is made directly with PAFA staff member, cash will be accepted, but the booking remains unconfirmed until payment is made.
2.3. PAFA reserves the right to change its prices, membership fees, court hire rates, coaching fees and other charges. Any changes will be communicated to members or customers with 4 weeks notice.
2.4. Promotional offers, discounts and introductory prices may be subject to additional conditions and may be withdrawn or changed at PAFA's discretion.
3. Cancellations and changes to bookings
3.1. Customers may cancel or change a booking in accordance with the cancellation conditions displayed at the time of booking. Customers may cancel their booking more than 24 hours before the scheduled booking time without penalty. Cancellations made within 24 hours of the scheduled booking time may incur a cancellation fee.
3.2. Where a booking is cancelled within the applicable cancellation period, any available refund or booking credit will be provided. For a credit, this will go back into the Playtomic account of the person who booked the court. For a refund, this will go back to the person who booked in the same form which they paid.
3.3. Bookings cancelled outside the applicable cancellation period may not be eligible for a refund or credit.
3.4. PAFA may cancel, move or reschedule a booking where necessary, including because of weather, unsafe playing conditions, maintenance, facility issues, emergencies or other circumstances outside PAFA's reasonable control.
3.5. Where PAFA cancels a booking, PAFA will provide an appropriate refund, credit or alternative arrangement in accordance with the circumstances and applicable law.
4. Outdoor courts and weather
4.1. PAFA's outdoor facilities may be affected by weather and environmental conditions.
4.2. Players are responsible for considering their own suitability to play in the prevailing conditions, including heat, sun, rain and wind.
4.3. PAFA may close courts or suspend play where weather or other conditions create an unacceptable safety risk. PAFA will advise players when the conditions are unsuitable for playing. If PAFA cancels your booking due to unsuitable weather conditions, a refund or credit will be provided.
4.4. Players must follow any direction from PAFA staff regarding court closures, evacuation or suspension of play.
5. Memberships
5.1. Memberships are personal to the member unless otherwise specified and must not be transferred, sold or shared without PAFA's approval.
5.2. Members must provide accurate and current contact information.
5.3. Membership benefits are subject to the conditions applying to the particular membership purchased.
5.4. Memberships do not guarantee court availability. Members must make bookings in accordance with the applicable booking system and membership conditions.
5.5. PAFA may suspend or terminate a membership where a member seriously or repeatedly breaches these Terms and Conditions, behaves inappropriately or presents a safety risk.
5.6. Any membership cancellation, suspension or refund will be handled in accordance with the membership terms applying at the time of purchase and applicable Australian Consumer Law.
6. Juniors and participants under 18
6.1. Participants under 18 must have the consent of a parent or legal guardian, or another person who has appropriate legal authority to provide that consent, where required.
6.2. By registering a participant under 18, the parent, legal guardian or authorised person confirms that they have authority to provide consent on the participant's behalf and agree to these Terms and Conditions, including the safety, risk and liability provisions in these Terms.
6.3. Parents and guardians are responsible for ensuring that children under their care comply with PAFA's rules and directions.
6.4. PAFA may establish specific supervision, booking, playing and participation requirements for junior participants and programs.
6.5. PAFA staff are not responsible for supervising children outside the specific activity or program for which they have been registered.
7. Safety and participation
7.1. Padel and futsal are physical activities involving inherent risks of injury.
7.2. Participants must follow reasonable instructions from PAFA staff, coaches and officials.
7.3. Participants must not participate while affected by alcohol, drugs or any other substance or condition that may impair their ability to participate safely.
7.4. Appropriate footwear and clothing must be worn.
7.5. Participants must immediately report injuries, hazards, damaged equipment or unsafe conditions to PAFA staff.
7A. Medical information and emergency assistance
7A.1. Participants must provide PAFA with any relevant medical, allergy, medication or other information that may reasonably be important to their safe participation.
7A.2. Participants must not participate where they are aware that they are unfit or unable to participate safely.
7A.3. If a participant is injured or becomes unwell during an activity, PAFA may require the participant to stop participating and may provide or arrange reasonable first aid or other assistance.
7A.4. By registering for an activity, the participant, or their parent or legal guardian where the participant is under 18, consents to PAFA providing or arranging reasonable first aid and, where reasonably necessary, contacting emergency services or arranging emergency medical assistance.
7A.5. PAFA will make reasonable attempts to contact the participant's nominated emergency contact where appropriate.
8. Behaviour and respectful conduct
8.1. PAFA is intended to be a welcoming, inclusive and family-friendly sporting environment.
8.2. Participants and visitors must treat other players, staff, coaches, officials, volunteers and spectators respectfully.
8.3. PAFA does not tolerate threatening, abusive, discriminatory, harassing, aggressive or deliberately dangerous behaviour.
8.4. PAFA may refuse entry, suspend participation or require a person to leave the facility where their behaviour is inappropriate or creates a safety concern.
8.5. Serious or repeated misconduct may result in cancellation of a booking or membership without refund, subject to applicable law.
9. Alcohol, smoking and prohibited substances
9.1. Alcohol may only be consumed in areas where it is expressly permitted by PAFA and in accordance with applicable laws and venue requirements.
9.2. A person must not participate in sporting activities while intoxicated or impaired.
9.3. Smoking and vaping are prohibited inside the club, including indoor and outdoor areas.
9.4. Illegal drugs and prohibited substances are not permitted at the facility.
10. Equipment
10.1. Participants are responsible for taking reasonable care of PAFA equipment provided to them.
10.2. Equipment must be returned after use.
10.3. Customers may be responsible for the reasonable cost of repairing or replacing PAFA property that they intentionally or negligently damage, subject to applicable law.
10.4. PAFA is not responsible for damage to or loss of personal equipment brought to the facility, except where liability cannot legally be excluded.
11. Personal belongings
11.1. Customers are responsible for their own belongings while at the facility.
11.2. PAFA does not accept responsibility for personal belongings that are lost, stolen or damaged, except to the extent required by law.
12. Photography, video and promotional material
12.1. PAFA may photograph or record activities at the facility and during PAFA activities, competitions, programs and events for operational, promotional or marketing purposes.
12.2. By registering for or participating in activities at PAFA, participants acknowledge that photographs and video may be taken at the PAFA facility or during PAFA activities and may be used by PAFA for promotional, marketing and social media purposes. Participants or their parent/guardian may opt out of the use of their image for these purposes by selecting the relevant privacy option during registration, notifying PAFA directly, or otherwise advising PAFA that they do not consent to the use of their image for promotional or marketing purposes. PAFA will take reasonable steps to respect and record such requests.
12.3. For participants under 18, a parent or legal guardian may opt out of the use of the child's photograph or video for promotional or marketing purposes through the registration process or by notifying PAFA directly. PAFA will take reasonable steps to ensure that children whose images are subject to an opt-out request are not knowingly used in promotional or marketing material.
13. Privacy
13.1. PAFA collects personal information necessary to manage bookings, memberships, competitions, payments, communications, safety and participation.
13.2. Personal information will be collected, used, stored and disclosed in accordance with applicable privacy laws and PAFA's Privacy Policy, as amended from time to time.
13.3. PAFA's collection, use, storage and disclosure of personal information is explained in PAFA's Privacy Policy, which is available on the PAFA website.
14. Facility access and closure
14.1. PAFA may temporarily close all or part of the facility for maintenance, repairs, events, safety reasons, weather, emergencies or other operational reasons.
14.2. PAFA will provide reasonable notice of planned closures where practicable.
14.3. Customers must comply with any directions relating to evacuation, emergencies or restricted areas.
15. Liability and assumption of risk
15.1. Participation in padel, futsal and other physical or recreational activities involves inherent and other risks, including the risk of injury, illness, collision with other participants, falls, contact with equipment or facilities, and injury arising from the actions of other participants.
15.2. By registering for or participating in an activity, the participant acknowledges these risks and voluntarily chooses to participate and accepts the risks associated with participation, to the extent permitted by law.
15.3. Participants are responsible for taking reasonable care for their own safety and the safety of others and must follow all reasonable safety instructions, rules and directions given by PAFA staff, coaches and officials.
15.4. PAFA will take reasonable steps to provide a safe environment and properly maintain its facilities and equipment. However, PAFA cannot guarantee that participation will be free from injury, illness, loss or damage.
15.5. To the extent permitted by law, the participant releases and holds PAFA, its owners, operators, employees, contractors, coaches, officials and volunteers harmless from claims arising from the participant's participation in recreational activities, including claims arising from the materialisation of risks that are inherent in or ordinarily associated with those activities.
15.6. Nothing in these Terms excludes, restricts or modifies any liability, consumer guarantee, right or remedy that cannot legally be excluded, restricted or modified under Australian law.
16. Changes to these Terms and Conditions
16.1. PAFA may update these Terms and Conditions from time to time to reflect changes to its services, facilities, operations or legal requirements. PAFA will provide as much notice as possible for players when Terms and Conditions change.
16.2. The current version will be made available through PAFA's website, booking system or facility.
17. Acceptance and participation acknowledgement
17.1. By making a booking, purchasing a membership, registering for an activity or using the PAFA facilities, you confirm that you have read, understood and agree to comply with these Terms and Conditions.
17.2. By registering for and participating in a PAFA activity, you acknowledge that padel, futsal and other physical activities involve inherent risks, including the risk of injury, and that you voluntarily choose to participate and accept those risks to the extent permitted by law.
17.3. You agree to comply with PAFA's safety rules and reasonable directions and to take reasonable care for your own safety and the safety of others.
17.4. If registering a participant under 18, you confirm that you are the participant's parent, legal guardian or otherwise authorised to provide consent on their behalf, and you consent to their participation and agree to these Terms and Conditions on their behalf.
17.5. By submitting the registration form and accepting these Terms and Conditions, you confirm that you have read and understood the above provisions and agree to be bound by them.
